Returns/Refunds/Exchanges Policy
An original FSU Bookstore receipt is required for all Returns, Refunds or Exchanges. No cash refunds for credit card
or Bobcat Express card purchases. Cash will be given for check purchases after check clears, usually five (5) business days.Textbooks
Regardless of the date purchased, the return period for refunds for both New and Used textbooks will be within the first five
(5) academic days from the first official day of class for Fall and Spring Semesters. Summer School and Inter-session textbook
return period is within three (3) days from the first official day of class. Textbooks purchased from our website will not
have the shipping costs refunded unless the class was canceled by the University.New books must be returned clean and unmarked for a full refund. Shrink wrapped books with open software and/or access codes inside
are not returnable if shrink is broken. Any new books returned in less than new, original, perfect condition may be returned only at
the discretion of store management.Used books will be returned for the purchase price if they are in saleable condition.
At the end of the return period for textbooks, exchanges of textbooks for other textbooks will be made for five (5) academic days, but only if
incorrect books were purchased. Store credit will be issued for any difference.Other Merchandise
Refunds for the full purchase price for other merchandise returned in saleable condition will be made within thirty (30) days of the
receipt date. Shipping costs are nonrefundable. Software and computer related items must be in the original unopened intact packaging. There are no refunds on CD's, DVD's,
or console games. If they are found to be defective, exchanges for the same products may be made.
